Frequently asked questions

Everything people actually ask us, answered properly. If yours is not here, write to us and a person replies within one business day.

The brand

What we make, who it is for and how to use it.

What is Unwinded?

A small collection of physical tools for the end of the day. Not a wellness system, not an app, nothing to keep up with. You pick something up, use it for fifteen minutes, and put it down again.

Who is this for?

Anyone who spends the day at a screen and finds that closing the laptop does not actually end the day. The tension stays in your shoulders for another hour. That hour is what we make products for.

Are these medical devices?

No. Everything we sell is designed for everyday comfort and relaxation. Our products are not intended to diagnose, treat, cure or prevent any condition, and we will not describe them as if they were.

Will this fix my neck pain?

We are not going to promise that. Persistent pain is a question for a doctor, not a shopping decision. What we sell is comfort at the end of a long day, and we would rather say so plainly than oversell it.

How long should I use it for?

Fifteen minutes is the idea the whole brand is built on. You do not need an hour to yourself. You need the gap between finishing work and feeling finished.

When is the best time to use it?

Whenever the day is done. Most people use it on the sofa after work, in front of the TV, or on a slow weekend morning. There is no schedule to follow.

Do I need to use it every day?

No. It is there when you want it. A product that becomes an obligation is doing the opposite of what we intended.

Why do you sell so few products?

Because a store of twenty unrelated gadgets is a warehouse, not a brand. Every product has to answer one question: what moment is this for? If we cannot name the moment, we do not stock it.

Do you restock, and how often do you add products?

Slowly, and on purpose. We would rather add one thing a season that belongs here than fill the catalogue with things that merely fit the category.

Can I ask you something before I buy?

Please do. Write to us and a person answers, usually within one business day. If the answer is that our product is not right for you, we will tell you that too.

Orders & returns

Shipping, tracking, payment and refunds.

How much is shipping and how long does delivery take?

Shipping is free on every order, with no minimum spend. Orders leave within 1 to 2 business days and delivery takes 3 to 9 business days after that, tracked the whole way.

Do you ship outside the United States?

Not right now. The store ships to the US only.

Can I track my order?

Yes. A tracking link is emailed as soon as the parcel is dispatched, and it is also in your account under Orders. Tracking can take 24 to 48 hours to start updating, and that gap is normal.

Do I need an account to order?

No. Checkout works as a guest. If you do create an account there is no password to remember. You enter your email and Shopify sends a one-time code.

How do returns work?

You have 90 days from delivery. The one condition is that it comes back unused with the seal intact. Anything used against skin cannot be resold to anyone, and no amount of cleaning changes that. Email us with your order number and we send a return address within one business day. Full detail is in the refund policy.

Who pays for return postage?

We do. Write to us and we send a prepaid return label, whatever your reason for sending it back. If the item arrives damaged, faulty or is simply not what you ordered, you also choose whether you want a replacement or your money back.