Refund policy

90-day returns

You have 90 days from the delivery date to return an unused trimmer for a full refund of the purchase price. Ninety days is long enough to change your mind twice over, which is the point. We would rather you took the time than rushed a decision.

What "unused" means, and why we have to insist

A body trimmer touches skin. Once it has been used on skin it cannot be resold to anyone else, and no amount of cleaning changes that. So a return has to come back unused, with the seal on the head intact, in its original packaging, with both guard combs, the brush and the cable.

This is the one rule we cannot bend, and we would rather say it plainly here than surprise you after you have posted the parcel. If you are unsure whether it is right for you, read the product page and write to us before you take the seal off. We will answer honestly, including when the answer is that it is not what you need.

Faulty, damaged or wrong item

Different rule entirely, and a much simpler one. If the trimmer arrives damaged, does not charge, does not run, or is simply not what you ordered, we cover everything, return postage included, and you choose whether you want a replacement or your money back.

Send a photo with your email. We will not ask you to ship anything anywhere before we have sorted it out.

How to start a return

Email us at contact@shavebestie.com with your order number and what you would like to do. We reply within one business day with a return address and instructions.

Please do not send anything back before you have that address. Parcels sent to the wrong warehouse cannot be traced, and we can only refund what actually reaches us.

Who pays for return postage

We do, on every return. Change of mind, wrong colour, no reason at all: you are not paying postage to send it back. Write to us and we send you a prepaid return label.

Use the label we send you. A parcel sent another way cannot be traced against your order, and we can only refund returns that actually reach the warehouse.

Refunds

Once your return reaches the warehouse we check it and issue the refund within 5 business days, to the original payment method. Your bank then takes its own time, usually 3 to 10 business days, and that part is outside our control.

Cancelling an order

Write to us within 12 hours of ordering and we will cancel and refund in full, as long as the parcel has not already left the warehouse. After dispatch, treat it as a return.